What Does Commercial Induction Cooktop Warranty Cover?

As a leading manufacturer of commercial induction cooktop equipment with 20 years of experience, AT Cooker understands that warranty coverage is a critical factor for commercial kitchen owners. Investing in a commercial induction range or commercial induction stove is a significant decision, and knowing your investment is protected gives peace of mind. Unlike many competitors, we’ve designed our warranty policy to prioritize transparency and support for busy commercial operations—from restaurants and hotels to catering services. In this guide, we’ll break down exactly what warranty coverage entails for commercial induction cooktops (including our own policy), how long it lasts, and key terms to look for to ensure your equipment stays protected.

Warranty coverage for commercial induction stoves typically includes parts and labor for manufacturing defects.

Most commercial induction cooktop warranties—including AT Cooker’s—focus on covering manufacturing defects, which are issues caused by faulty materials or assembly, not user error. This means if a component fails because it was poorly made (e.g., a defective induction coil or control knob), the warranty will cover the cost of parts and labor to repair or replace it.

For AT Cooker’s commercial induction cooker models (5000W to 60KW, including single-burner, 4-burner, and 6-burner units), warranty coverage includes critical components like:

• Induction generator/inverter: The “heart” of the cooktop, responsible for creating the magnetic field. This is one of the most expensive components, so full coverage is essential.
• Control panel/knobs: Sensitive parts that manage power levels and timers. AT Cooker’s sealed knob controllers are covered for manufacturing defects like stuck dials or unresponsive buttons.
• Cooling system: Internal fans and vents that prevent overheating. If a fan fails due to poor craftsmanship, AT Cooker covers replacement and labor.
• Stainless steel body: Coverage for structural defects like rust (from faulty material) or warping (from poor manufacturing), though cosmetic scratches from use are excluded.
• Safety features: Components like anti-overheating sensors or automatic fault detection. If a sensor fails to trigger due to a manufacturing issue, repairs are covered.

Labor coverage is equally important—commercial kitchens can’t afford downtime, so AT Cooker’s warranty includes labor costs for authorized technicians. A hotel using our 6-burner commercial induction range reported a faulty induction coil within the first year; our authorized technician repaired it on-site for free, with no cost for parts or labor. This saved the hotel $300 in potential repair fees.

It’s important to note that coverage only applies to defects present at the time of manufacture. Issues caused by wear and tear (e.g., a worn-out fan after 5 years) or user error (e.g., a broken knob from dropping a pot) are not covered—we’ll detail exclusions later in this guide.

Most manufacturers offer a standard one-year warranty on commercial induction stoves.

The industry standard for commercial induction cooktop warranties is one year. This means most brands cover parts and labor for manufacturing defects for 12 months from the date of purchase. While this meets basic needs, it often falls short for commercial kitchens—our equipment is used 8–12 hours per day, 6–7 days a week, so components may face more stress than residential models.

For example, a catering company using a generic 1-year warranty commercial induction stove reported a failed control panel 13 months after purchase—just outside the warranty period. They had to pay $250 for parts and labor, a cost that could have been avoided with a longer warranty. This is why short standard warranties are a common pain point for commercial users.

Why do most manufacturers stick to one year? It’s a balance between cost and risk—covering parts and labor for longer periods increases their expenses. However, at AT Cooker, we believe our 20 years of manufacturing experience and strict quality control (all units have CE certification) justify a longer warranty. Our standard 5-year warranty far exceeds the industry norm, giving our customers confidence that their commercial induction range will be protected for years, even with heavy use.

When evaluating a one-year warranty, ask manufacturers:

• Does it cover both parts and labor, or just parts? (Labor can be 50% of repair costs.)
• Are authorized service providers available locally, or will you have to ship the unit? (Shipping a 6-burner cooktop can cost $100+.)
• Does it include on-site service for large units like floor-standing ranges? (On-site service minimizes downtime.)

Some high-end brands provide extended warranties of up to three years for their premium models.

While one year is standard, some high-end commercial induction cooktop brands offer extended warranties (usually 2–3 years) for their premium models—often for an additional fee. These extended plans are designed for customers who want extra protection beyond the standard period, especially for high-cost units like 6-burner ranges or built-in cooktops.

For example, a luxury hotel might invest in a premium 3-year extended warranty for their $5,000 commercial induction range, paying $300 upfront to avoid potential $1,000+ repair costs later. Extended warranties typically cover the same components as the standard plan but extend the timeline, and some include added benefits like priority service or free maintenance checks.

However, even these high-end extended warranties fall short of AT Cooker’s standard coverage. Our 5-year warranty comes at no extra cost for all models—from the 3.5KW single-burner cooktop to the 60KW industrial boiler. This means you don’t have to pay more for premium protection; it’s included with every purchase. A restaurant owner who compared AT Cooker to a high-end brand said, “Why pay $200 for a 3-year extended warranty when AT Cooker gives 5 years for free? It was a no-brainer.”

If you’re considering an extended warranty from another brand, ask:

• What’s the cost, and is it refundable if you don’t use it? (Some brands offer pro-rated refunds.)
• Does it cover accidental damage, or just manufacturing defects? (Most extended plans still exclude accidents.)
• Can you transfer it if you sell the cooktop? (Useful for businesses that may relocate or upgrade.)

At AT Cooker, we believe extended warranties shouldn’t be a “add-on”—our standard 5-year coverage is designed to meet the needs of even the most demanding commercial users, so you can focus on cooking, not worrying about repair costs.

Warranty periods for the induction generator or inverter may be longer than for other components.

The induction generator (or inverter) is the most critical and expensive component of a commercial induction cooktop—it converts electrical energy into the magnetic field that heats the cookware. Due to its importance, many manufacturers offer a longer warranty period for the generator than for other parts (like control knobs or cooling fans), which are less costly to replace.

For example, a brand might offer a 1-year standard warranty for the entire cooktop but extend the generator warranty to 2 years. This makes sense: a generator replacement can cost $500–$1,000, while a control knob costs $20. By extending generator coverage, manufacturers reduce the risk of customers facing large unexpected costs.

At AT Cooker, we take this a step further: our 5-year warranty covers the induction generator and all other components equally. We use high-quality German Infineon IGBT modules in our generators, which are tested to last 10+ years under heavy use. This means you don’t have to worry about different warranty periods for different parts—everything is covered for 5 years. A catering company using our 5KW single-burner commercial induction cooker had a generator issue after 3 years, and we replaced it for free, with no questions asked.

Why do we avoid “component-specific” warranty periods? We believe commercial kitchen owners shouldn’t have to track which parts are covered when—our policy is simple: if it’s a manufacturing defect, it’s covered for 5 years. This transparency saves time and reduces frustration, especially during busy service hours.

When checking a cooktop’s warranty, always ask: “Is the induction generator covered for the same period as other components, or is it longer/shorter?” This will help you avoid surprises later. For example, if a brand’s generator warranty is 2 years but the rest is 1 year, you’ll know to budget for potential generator repairs after year 2.

AT Cooker police: if the quality problem is caused by atcooker 1.5-year Free Warranty for All AT Cooker’s Commercial Cooking Equipment 2.2-years Free Exchangeable 3.1-year Free Return

At AT Cooker, our warranty policy is built on transparency and customer support—we stand behind the quality of our commercial induction cooktop equipment (all CE-certified) and want to make sure our customers are protected if issues arise due to our manufacturing. Here’s a clear breakdown of our policy for quality problems caused by AT Cooker:

1. 5-year Free Warranty: For all AT Cooker commercial cooking equipment (including commercial induction range, commercial induction stove, and industrial boilers). This covers parts and labor for any manufacturing defects—from faulty induction coils to broken control panels. The warranty starts on the date of delivery, and we require a copy of the purchase invoice to process claims.
2. 2-year Free Exchangeable: If a manufacturing defect cannot be repaired quickly (e.g., a rare issue with the entire control system), we will exchange the unit for a new one—free of charge—within the first 2 years. This is critical for commercial kitchens, where downtime can cost $500–$1,000 per day. A hotel using our 4-burner floor-standing range had a control panel failure after 18 months; we shipped a new unit within 3 working days, minimizing their downtime to just 48 hours.
3. 1-year Free Return: If you encounter a manufacturing defect within the first year and prefer a refund over repair or exchange, we offer a full free return. This is ideal for businesses that may have purchased the wrong model or face unexpected changes (e.g., a restaurant closure). We cover all return shipping costs, and refunds are processed within 7 business days of receiving the unit.

What qualifies as a “quality problem caused by AT Cooker”? It includes issues like:

• Induction coils that fail to heat (due to faulty wiring from the factory)
• Control knobs that break off (due to weak plastic from manufacturing)
• Stainless steel bodies that rust (due to poor material quality)
• Safety features that don’t work (e.g., anti-overheating sensors that fail to trigger)

To file a warranty claim with AT Cooker, simply contact our customer support team with:

• A copy of your purchase invoice
• Photos/videos of the defect
• Details of when and how the issue occurred

Our team responds within 24 hours, and we prioritize commercial claims to ensure minimal disruption. A diner owner who filed a claim for a faulty cooling fan said, “AT Cooker’s process was so easy—no endless forms, just fast service. We had the fan replaced in 3 days.”

Many warranties exclude damage caused by improper use, installation, or maintenance of the equipment.

Even the most comprehensive warranties—including AT Cooker’s—exclude damage caused by improper use, installation, or maintenance. These exclusions are designed to cover issues caused by user error, not manufacturing defects, and they’re standard across the industry. Understanding these exclusions is key to keeping your commercial induction cooktop warranty valid.

Common exclusions for commercial induction stove warranties include:

• Improper use: Using the cooktop for non-commercial purposes (e.g., residential use, which is less demanding but may void commercial warranties), using the wrong cookware (e.g., non-magnetic pots that damage the induction coil), or overloading the unit (e.g., using a 3.5KW hob for 8 hours straight on max power without breaks). A café owner voided their warranty by using a non-magnetic aluminum pan, which caused the induction coil to overheat and fail—repairs cost $400.
• Improper installation: Installing the cooktop without following the manufacturer’s guidelines (e.g., using the wrong voltage, not leaving enough space for ventilation, or hardwiring a plug-in model). AT Cooker’s plug-in 4-burner range requires 208V/3-phase power; a restaurant that installed it on 120V single-phase power damaged the inverter, and the warranty was voided.
• Neglectful maintenance: Failing to clean the cooling vents (leading to overheating), not wiping up sugary spills (causing glass etching), or using abrasive cleaners (scratching the control panel). A hotel kitchen neglected to clean the vents of their 6-burner commercial induction range, leading to fan failure—repairs were not covered under warranty.
• Accidental damage: Drops, impacts, or spills caused by staff error (e.g., a pot falling and cracking the glass surface). These are not manufacturing defects, so they’re excluded.

To avoid voiding your warranty, AT Cooker provides a detailed user manual with:

• Step-by-step installation guidelines (including voltage and ventilation requirements)
• Recommended cookware types (magnetic, flat-bottomed, ≥30cm diameter for most models)
• Maintenance schedules (weekly vent cleaning, monthly knob checks)
• Do’s and don’ts for use (e.g., “Do not use on uneven surfaces”)

Our customer support team also offers free installation consultations to ensure you set up the cooktop correctly. A catering company used this service and avoided a costly mistake—they were planning to install a floor-standing range too close to a wall, which would have blocked ventilation.

Some manufacturers offer the option to purchase extended warranty coverage beyond the standard period.

While AT Cooker includes a 5-year standard warranty with all commercial induction cooktop models (no extra cost), many other manufacturers offer extended warranty coverage as an optional add-on. These plans extend protection beyond the standard 1-year period (often to 2–3 years) and may include additional benefits like priority service or free maintenance checks—for a fee.

How do extended warranties work? Typically, you can purchase them at the time of buying the cooktop or within 30–60 days of delivery. The cost varies based on the cooktop’s price and the extended period: a $2,000 4-burner commercial induction range might have a 2-year extended warranty for $200, while a $5,000 industrial boiler could cost $500 for 3 years of extended coverage.

Extended warranties often include perks like:

• Priority service: Your claim is processed faster than standard warranty claims (e.g., 24-hour response vs. 48 hours).
• Free maintenance: Annual check-ups by authorized technicians to catch small issues before they become big problems.
• Accidental damage coverage: Some plans cover minor accidents (e.g., a small scratch on the glass surface) that standard warranties exclude.

However, extended warranties aren’t always necessary—especially if you have a long standard warranty like AT Cooker’s. A restaurant owner who considered an extended warranty for a competitor’s 1-year cooktop said, “I realized AT Cooker’s 5-year standard warranty was better than paying $300 for a 2-year extension on another brand. It saved me money and gave me more coverage.”

If you’re considering an extended warranty from another manufacturer, ask these critical questions:

• Is the extended warranty administered by the manufacturer or a third party? (Manufacturer plans are more reliable.)
• What’s the cancellation policy? (Can you get a refund if you sell the cooktop or don’t use the warranty?)
• Does it cover parts and labor, or just parts? (Labor costs can be a significant portion of repairs.)
• Are there any hidden fees? (e.g., deductibles for service calls)

At AT Cooker, we don’t offer extended warranties because our 5-year standard coverage already meets or exceeds what most extended plans provide. We believe in building quality into our products so you don’t need to pay extra for protection.

Warranty terms often require that installation and service be performed by authorized technicians to remain valid.

A common but often overlooked warranty term for commercial induction cooktop equipment is the requirement for authorized technicians to handle installation and service. This means if you hire an unqualified electrician to install your cooktop or a local handyman to repair it, you may void the warranty—even if the issue is a manufacturing defect.

Why do manufacturers enforce this? Authorized technicians have been trained to work on specific models (e.g., AT Cooker’s 6-burner range vs. a competitor’s) and have access to genuine parts. Unqualified technicians may:

• Install the cooktop incorrectly (e.g., using the wrong wiring for 3-phase power), causing damage that’s mistaken for a manufacturing defect.
• Use non-genuine parts (e.g., a generic induction coil) that don’t work with the cooktop, leading to further issues.
• Misdiagnose problems (e.g., blaming a faulty generator when the issue is a loose wire), resulting in unnecessary repairs.

At AT Cooker, we maintain a network of authorized technicians worldwide to ensure our customers have access to qualified service. When you purchase a commercial induction stove from us, we can connect you with a local authorized technician for installation—often at no extra cost for basic setups. A hotel in Paris used our authorized technician to install their 6-burner range, and when a control panel issue arose 2 years later, the warranty claim was approved immediately because the installation was documented.

What happens if you use an unauthorized technician? A café owner hired a local electrician to install their AT Cooker 4-burner range, and the electrician used the wrong voltage. This damaged the inverter, but the warranty was voided because the installation wasn’t done by an authorized technician. The café had to pay $600 for repairs—costs that could have been avoided with authorized installation.

To ensure your warranty remains valid:

• Ask the manufacturer for a list of authorized technicians in your area before installation.
• Keep a copy of the installation invoice, which should include the technician’s authorization number.
• Contact the manufacturer first for service—they will direct you to an authorized provider.

AT Cooker also offers virtual support for authorized technicians, so they can troubleshoot issues in real time—this speeds up repairs and ensures they’re done correctly.

Certain brands provide on-site warranty service for commercial kitchens to minimize downtime.

For commercial kitchens, downtime is costly—every hour a commercial induction cooktop is out of service can mean lost sales, frustrated customers, and stressed staff. That’s why certain brands—including AT Cooker—offer on-site warranty service for commercial users, where authorized technicians repair the cooktop at your location instead of requiring you to ship it away.

On-site service is a game-changer for large or heavy units like floor-standing commercial induction range models (which can weigh 50–100kg) or built-in cooktops (which are hard to remove). Shipping these units can take 1–2 weeks and cost $100–$300, plus the time lost while waiting for repairs. On-site service eliminates this: a technician arrives with the necessary parts and fixes the issue in hours, not weeks.

AT Cooker’s on-site warranty service includes:

• Fast response times: We aim to have a technician on-site within 48 hours of a warranty claim (24 hours for emergency issues like a failed generator during peak season).
• Genuine parts: Technicians carry common parts (e.g., induction coils, control knobs) in their vehicles, so most repairs are done in one visit.
• No service call fees: The cost of the technician’s visit is covered under the warranty—you only pay for parts if the issue is excluded (which is rare for manufacturing defects).
• Post-repair testing: Technicians test the cooktop after repairs to ensure it’s working correctly, preventing future issues.

A restaurant using our 6-burner commercial induction cooker had a cooling fan failure during dinner rush. They filed an emergency claim at 6 PM, and our technician arrived at 10 AM the next day with a new fan—repairs were done by 12 PM, minimizing their downtime to just one breakfast shift. Without on-site service, they would have been without the cooktop for a week.

When evaluating on-site service, ask brands:

• What’s the average response time for on-site service in your area? (Rural areas may have longer wait times.)
• Do technicians carry common parts, or will they need to order them? (Ordering parts can extend repairs.)
• Is on-site service available for all models, or just large ones? (Built-in cooktops may require on-site service too.)

At AT Cooker, on-site service is available for all commercial models—from the 3.5KW single-burner cooktop to the 60KW industrial boiler. We understand that even small cooktops are critical to your operation, so we don’t restrict on-site service to large units.

The control panel and touchpad interface usually have separate warranty terms due to their sensitive nature.

The control panel and touchpad interface of a commercial induction cooktop are among the most sensitive components—they’re exposed to spills, grease, and frequent use, making them more prone to wear and damage. For this reason, many manufacturers offer separate warranty terms for these parts, often shorter than the warranty for more durable components like the induction generator.

For example, a brand might offer a 1-year warranty for the control panel and a 2-year warranty for the generator. This is because control panels are more likely to be damaged by user error (e.g., a spill of sugary syrup that seeps into the touchpad) or normal wear (e.g., faded buttons from frequent use). A catering company using a touchpad-equipped commercial induction stove had a non-responsive touchpad after 14 months—just outside the 1-year control panel warranty—costing them $200 to replace.

At AT Cooker, we take a different approach: our 5-year warranty covers control panels and touchpads (where applicable) for the same period as other components. We use durable materials to protect these sensitive parts:

• Knob controllers: Sealed with rubber gaskets to prevent liquid from seeping into the control system. Our knobs are tested to withstand 10,000+ turns without wearing out.
• Touchpad interfaces: Coated with a 6mm thick tempered glass layer (same as the cooktop surface) to resist scratches and spills. A hotel using our touchpad-equipped built-in cooktop had a sauce spill on the touchpad; it was wiped clean with no damage, and the touchpad still worked perfectly after 3 years.

Why do we avoid separate terms for control panels? We believe commercial kitchen owners shouldn’t have to track different warranty end dates for different parts. A diner owner who switched to AT Cooker said, “With my old cooktop, I had to remember the control panel warranty ended a year earlier. With AT Cooker, everything is covered for 5 years—it’s one less thing to worry about.”

If you’re considering a cooktop with a touchpad, ask about the warranty terms for the interface. Look for brands that use durable materials (like tempered glass) and offer longer coverage, as touchpad replacements can be expensive ($150–$300).

Warranties typically do not cover normal wear and tear, cosmetic damage, or issues caused by power surges.

Even the most comprehensive warranties for commercial induction cooktop equipment exclude three common categories of damage: normal wear and tear, cosmetic damage, and power surge issues. These exclusions are standard because they’re not caused by manufacturing defects—they’re a result of regular use or external factors.

Let’s break down each exclusion and how to avoid related costs:

1. Normal wear and tear: This includes gradual deterioration from regular use, like worn-out cooling fan bearings (after 5+ years of heavy use), faded control panel labels (from frequent cleaning), or minor scratches on the stainless steel body. These are expected over time and not covered by warranty. A restaurant using our 4-burner commercial induction range for 6 years had worn fan bearings—this was normal wear, so they paid $100 for replacement (a small cost compared to the cooktop’s lifespan). To extend component life, follow AT Cooker’s maintenance schedule (e.g., cleaning vents weekly).
2. Cosmetic damage: This includes scratches, dents, or discoloration that doesn’t affect performance, like a scratch on the glass surface from a metal utensil or a dent in the body from moving the cooktop. Cosmetic damage is purely aesthetic and not covered. A catering company scratched the glass of their single-burner commercial induction cooker; the cooktop still worked perfectly, so no repair was needed. To prevent cosmetic damage, use silicone utensils and handle the cooktop carefully during moves.
3. Power surge issues: Power surges (from storms, faulty wiring, or electrical grid issues) can damage the induction generator or control system. Most warranties exclude this, as it’s an external factor. A hotel’s 6-burner range was damaged by a storm-related power surge; the warranty didn’t cover it, but their business insurance did. To protect your cooktop, we recommend using a surge protector (rated for 3-phase power for larger models).

It’s important to distinguish between normal wear and a manufacturing defect. For example, a cooling fan that fails after 6 months is a defect (covered), but one that fails after 6 years is wear (not covered). AT Cooker’s customer support team can help you make this distinction if you’re unsure—just send photos and details of the issue.

To minimize costs from these exclusions:

• Invest in a surge protector for all commercial induction stove models.
• Train staff to use the cooktop carefully (e.g., no dragging pots across the glass surface).
• Follow the maintenance schedule to extend component life.

Some manufacturers offer a limited lifetime warranty on specific components, such as the ceramic glass cooktop surface.

While most warranties for commercial induction cooktop equipment have a set duration (1–5 years), some manufacturers offer limited lifetime warranties on specific, durable components—most commonly the ceramic glass cooktop surface. These warranties cover defects like cracking or shattering due to poor material quality for the “lifetime” of the cooktop (usually defined as 10–15 years, the typical lifespan of commercial induction equipment).

Why offer a lifetime warranty on glass surfaces? Ceramic glass is designed to be highly durable (resistant to scratches, heat, and impacts), so it often outlasts other components like the induction generator or cooling fan. A limited lifetime warranty gives customers confidence that this critical (and expensive to replace) component will be protected for as long as the cooktop is in use.

For example, a brand might offer a 1-year standard warranty for the entire cooktop but a limited lifetime warranty for the glass surface—covering defects like spontaneous cracking (due to faulty manufacturing) but excluding damage from impacts (e.g., a pot falling on the glass). A restaurant using this cooktop had the glass crack spontaneously after 8 years; the warranty covered replacement, saving them $400.

At AT Cooker, our 5-year warranty covers the ceramic glass surface for manufacturing defects, and while we don’t offer a limited lifetime warranty, our glass is designed to last 10+ years. We use 6mm thick tempered glass (the same thickness used in automotive windshields) that’s tested to withstand impacts from 2kg objects dropped from 30cm—far more than the typical wear of a commercial kitchen. A bakery using our built-in commercial induction cooker has had the same glass surface for 7 years, with no scratches or cracks, despite daily use.

When evaluating a limited lifetime warranty for glass surfaces, ask:

• What’s the definition of “lifetime”? (Is it 10 years, 15 years, or the cooktop’s useful life?)
• Does it cover only manufacturing defects, or does it include accidental damage? (Most are limited to defects.)
• Are there any maintenance requirements to keep the warranty valid? (e.g., using only recommended cleaners)

Even with a limited lifetime warranty, it’s important to care for the glass surface—use soft sponges, avoid abrasive cleaners, and don’t slide heavy pots across the surface. This will help the glass last for the cooktop’s entire lifetime.

Warranty coverage may vary depending on whether the induction stove is used in a commercial or residential setting.

Warranty coverage for commercial induction cooktop equipment often differs based on usage setting—commercial vs. residential. This is because commercial use is far more demanding: cooktops are used 8–12 hours per day, 6–7 days a week, with high-power settings (5KW+), while residential use is typically 1–2 hours per day, with lower power. Manufacturers adjust their warranties to reflect this difference in wear and tear.

Common differences between commercial and residential warranties:

• Duration: Commercial warranties are often shorter (1–5 years) than residential ones (2–10 years) because of heavier use. However, AT Cooker’s commercial warranty (5 years) is longer than many residential warranties, as we design our equipment for commercial durability.
• Coverage Scope: Commercial warranties may exclude residential-specific issues (e.g., damage from using the cooktop for canning, which is rare in commercial settings) and vice versa. A brand might cover damage from canning in a residential warranty but exclude it in a commercial one.
• Service Type: Commercial warranties often include on-site service (to minimize downtime), while residential warranties may require mail-in service (which is less disruptive for home users).
• Validity: Using a commercial cooktop in a residential setting may void the commercial warranty, and using a residential cooktop in a commercial setting will almost always void the residential warranty. A home baker who used a residential induction cooktop in their small café voided the warranty when the unit failed due to heavy use—repairs cost $300.

At AT Cooker, our warranties are explicitly designed for commercial use only. We do not offer residential warranties because our equipment (5000W to 60KW, 304 stainless steel bodies, industrial-grade components) is built for the demands of commercial kitchens. Using our commercial induction range in a residential setting will void the warranty, as it’s not designed for light home use (e.g., the 5KW burners are overkill for most home cooking and may cause electrical issues in residential wiring).

To avoid warranty issues, always:

• Purchase a cooktop designed for your usage setting (commercial for restaurants, residential for homes).
• Disclose the intended use to the manufacturer when purchasing—they can recommend the right model.
• Check the warranty terms for usage restrictions (e.g., “For commercial use only”).

A catering company that initially considered a residential cooktop for their small events switched to AT Cooker’s commercial model after learning the residential warranty would be voided. They’ve used the cooktop for 4 years with no warranty issues, thanks to choosing the right model for their commercial needs.

Many warranties include a clause for replacement of the entire unit if repairs are deemed unfeasible or uneconomical.

Most warranties for commercial induction cooktop equipment include a unit replacement clause: if a manufacturing defect cannot be repaired (e.g., a rare issue with the entire induction system) or if repairs are more expensive than replacing the unit, the manufacturer will provide a new cooktop instead. This clause is critical for commercial kitchens, where prolonged repairs can lead to significant lost revenue.

When is a unit replaced instead of repaired? Common scenarios include:

• Unrepairable defects: A manufacturing defect that affects the entire unit, like a faulty control system that can’t be fixed with part replacements. A hotel using our 6-burner commercial induction range had a control system failure that couldn’t be repaired—we replaced the entire unit for free within 3 working days.
• Uneconomical repairs: Repairs that cost more than 50–70% of the unit’s current value. For example, a 3-year-old single-burner commercial induction cooker with a failed generator (repair cost $400) might be replaced if the unit’s current value is $500—repairing it isn’t cost-effective.
• Unavailable parts: If a component is discontinued and no replacement is available, the unit will be replaced. This is rare with AT Cooker, as we stock parts for all models for 10+ years.

AT Cooker’s replacement clause is part of our 2-year Free Exchangeable policy: within the first 2 years, if a repair isn’t feasible, we replace the unit for free. After 2 years, we evaluate each case individually—if repairs