Is There a Warranty for AT Cooker Commercial Induction Cooktops, and What Does It Cover?
AT Cooker’s commercial induction cooktop lineup—including the popular LP Series (e.g., BZT-LP1 single-burner, BZT-LP4 four-burner models)—comes with a **standard 2-year manufacturer’s warranty**, a competitive offering compared to the 1-year average in the commercial induction cooktops market. This warranty is designed to protect businesses from unexpected costs due to manufacturing defects, while clear exclusions ensure coverage remains focused on genuine quality issues (not user error or wear).
Whether you’re investing in a best commercial induction cooktop for a busy restaurant, hotel, or catering company, understanding the warranty’s scope is critical. It covers core components like induction coils (high-purity copper coils in LP models) and electrical boards, includes both parts and labor for authorized repairs, and requires only basic compliance (e.g., professional installation, regular maintenance) to remain valid.
Below, we break down 13 key aspects of AT Cooker’s commercial induction cooktop warranty—from standard coverage duration to exclusion details, extended warranty options, and claim procedures—all tied to the LP Series’ technical specs (e.g., 3.5–5KW power, 6mm tempered glass) and real-world user scenarios. We also contrast it with industry norms to highlight its value, ensuring you can make an informed decision about your investment.
1. Most Commercial Induction Cooktops Come with a Standard 1 to 2-Year Warranty—AT Cooker Offers 2 Years for LP Series
The AT Cooker LP Series commercial induction cooktop includes a **2-year standard warranty** for all models, from the entry-level LP1 (single burner, 3.5KW) to the high-capacity LP4 (four burners, 5KW each). This exceeds the industry average of 1 year for most competitors (e.g., some brands offer 1 year for coils and 6 months for electrical parts), reflecting AT Cooker’s confidence in the LP Series’ durability.
### Warranty Duration Details
– **Coverage Start Date**: Begins on the date of purchase (not installation), so keep your invoice or order confirmation. For example, if you buy an LP4 in January 2024 but install it in March 2024, coverage ends in January 2026.
– **Model Consistency**: All LP Series models share the same 2-year warranty—no tiered coverage based on commercial induction cooktop price or features. A $1,200 LP1 has the same warranty as a $2,500 LP4, simplifying comparison for multi-unit purchases.
– **Global Validity**: The warranty applies in all regions where AT Cooker sells the LP Series (e.g., North America, Europe, Asia), with local authorized service centers handling claims. A restaurant with locations in the U.S. and China can use the same warranty for LP cooktops in both markets.
### Industry Comparison
| Brand | Standard Warranty Duration | Coverage for Induction Coils |
|————————|—————————–|——————————–|
| AT Cooker (LP Series) | 2 years | Included (full 2 years) |
| Competitor A | 1 year | Included (1 year) |
| Competitor B | 1 year | 6 months only |
A hotel in Chicago upgraded to the LP4 after their previous cooktop’s 1-year warranty expired: “We used to replace coils every 18 months with our old cooktop—now, with AT Cooker’s 2-year warranty, we haven’t paid for a single repair. It’s saved us ~$600 in parts alone.”
2. Warranty Typically Covers Manufacturing Defects and Faulty Workmanship
AT Cooker’s warranty focuses on **manufacturing defects**—issues caused by flawed materials or assembly, not use. This ensures coverage for problems that affect the cooktop’s safety or performance, while excluding damage from normal operation.
### Covered Manufacturing Defects (LP Series Examples)
– **Coil Failures**: If an LP Series induction coil (high-purity copper, per specs) burns out within 2 years without evidence of misuse (e.g., no signs of overheating from non-compatible cookware), it’s covered. For example, a café’s LP2 dual-burner cooktop had a coil fail at 18 months—AT Cooker replaced it for free.
– **Control Panel Malfunctions**: Faulty touch sensors or unresponsive digital displays (common in commercial induction cooktops) caused by poor soldering or component defects are covered. A diner’s LP3 had a stuck “Power” button—service technicians repaired the panel at no cost.
– **Glass Cracks (No External Force)**: If the 6mm tempered glass surface cracks without being hit or dropped (a sign of manufacturing weakness), AT Cooker replaces the entire cooktop top. A hotel’s LP4 had a glass crack during normal use—they received a new glass panel within 5 days.
– **Wiring Issues**: Loose internal wiring or faulty power cords from the factory are covered. For example, an LP1’s power cord frayed at the base due to weak insulation—AT Cooker sent a replacement cord and covered installation labor.
### What Constitutes “Faulty Workmanship”?
It refers to errors during production, not design choices. For example:
– A coil not properly secured to the cooktop base (causing vibration and noise) is faulty workmanship.
– The glass not sealed correctly (allowing moisture to seep into internal components) is a manufacturing defect.
– A design feature like the cooling fan’s noise level (within AT Cooker’s 60dB spec) is not a defect—it’s a normal part of operation.
3. Electrical Components and Induction Coils Are Usually Included in the Coverage
The LP Series’ warranty covers **all critical electrical and heating components**—the most expensive parts to repair or replace. This sets it apart from budget commercial induction cooktops that exclude high-wear parts like coils.
### Covered Components (LP Series)
1. **Induction Coils**: The LP Series uses 3-layer high-purity copper coils (more durable than aluminum coils). Warranty covers coil burnout, short circuits, or reduced heating capacity caused by defects. A catering company’s LP4 had a coil lose 50% power at 22 months—AT Cooker replaced it for free.
2. **Main Circuit Board**: The brain of the cooktop, responsible for temperature control and safety features (e.g., overheat protection). If it fails due to component defects (not voltage spikes from improper wiring), it’s covered.
3. **Temperature Sensors**: These sensors prevent overheating by monitoring surface and coil temperatures. Faulty sensors that give incorrect readings (e.g., showing “Overheat” when temperatures are normal) are repaired or replaced.
4. **Power Supply Module**: Converts incoming voltage to the level needed for the coils. Defects causing power fluctuations or no power are covered.
5. **Control Panel Electronics**: Touch sensors, LED displays, and knob mechanisms (for LP models with physical controls) are included. Sticky buttons or unresponsive displays from manufacturing flaws are fixed at no cost.
### Component Replacement Process
– **Parts Sourcing**: AT Cooker uses OEM (original equipment manufacturer) parts for repairs, ensuring compatibility with the LP Series’ specs. Aftermarket parts (which can void warranties) are never used.
– **Turnaround Time**: For in-stock parts (e.g., coils, sensors), most repairs are completed within 48–72 hours. For rare parts (e.g., circuit boards), AT Cooker ships replacements within 5 business days.
– **Labor Coverage**: All labor for authorized repairs is free—no hidden fees. A restaurant in Dallas had an LP3’s circuit board replaced; the service technician’s 2-hour visit cost $0.
| Component | Warranty Coverage (LP Series) | Common Exclusion Scenario | Repair Cost (If Not Covered) |
|---|---|---|---|
| Induction Coil | 2 years (defects only) | Coil burnout from using non-ferrous cookware | $150–$250 per coil |
| Circuit Board | 2 years (defects only) | Damage from voltage spike (unauthorized wiring) | $300–$450 |
| Tempered Glass | 2 years (no external force) | Crack from dropped cookware | $200–$300 |
| Temperature Sensor | 2 years (defects only) | Sensor failure from liquid damage (spilled soup) | $80–$120 |
| Cooling Fan | 2 years (defects only) | Fan failure from dust buildup (no maintenance) | $100–$150 |
4. Damage Caused by Improper Use or Unauthorized Repairs Is Generally Excluded
AT Cooker’s warranty excludes damage from **user error or non-compliance**—this protects the warranty from covering avoidable issues and keeps costs fair for all customers. Common exclusions are clearly outlined in the LP Series user manual.
### Top Exclusion Scenarios (LP Series)
1. **Improper Cookware Use**: The LP Series requires ferrous (magnetic) cookware ≥12cm in diameter. Using non-ferrous cookware (e.g., aluminum, copper) or undersized pans causes the coil to overheat—burned coils from this are not covered. A bakery used aluminum pans on their LP2, burning two coils; replacement cost $350.
2. **Unauthorized Repairs/Modifications**: Opening the cooktop or repairing it with non-OEM parts voids the warranty. For example, a restaurant owner tried to fix a faulty sensor with a generic part—subsequent circuit board damage was not covered.
3. **Neglect or Lack of Maintenance**: Failing to clean the cooling fan (leading to overheating) or ignoring spill cleanup (causing liquid damage to sensors) is excluded. A café’s LP4 overheated because the fan was clogged with dust—circuit board repair cost $400.
4. **Accidental Damage**: Drops, impacts, or spills (e.g., a pot of soup spilling into the control panel) are not covered. A catering company dropped their LP1, cracking the glass—replacement cost $250.
5. **Voltage or Power Issues**: Damage from voltage spikes, incorrect wiring (e.g., 110V to a 240V LP model), or shared circuits is excluded. A hotel’s LP3 was connected to a shared circuit with a fryer—voltage dip burned the power module; repair cost $300.
### How AT Cooker Verifies Exclusions
– **Service Technician Inspection**: When a claim is filed, a technician checks for signs of misuse (e.g., coil burn marks from non-ferrous pans, dust in the fan).
– **User History**: If the cooktop was not registered or maintenance logs are missing, exclusions are more likely to apply.
– **Damage Pattern**: Accidental damage (e.g., a cracked glass with a impact point) is easy to distinguish from a manufacturing defect (e.g., a crack with no external marks).
Standard Warranty
All LP Series Models
Covers Defects Only
Labor Coverage
No Hidden Fees
Authorized Technicians
Extended Warranty
10–15% of Purchase Price
Same Coverage as Standard
5. Some Warranties Cover Parts Replacement but Exclude Labor Costs—AT Cooker Covers Both
Many commercial induction cooktops offer “parts-only” warranties, forcing businesses to pay for labor (which can cost $100–$200 per hour). AT Cooker’s LP Series warranty includes **both parts and labor** for all authorized repairs—no extra charges, even for complex fixes like circuit board replacement.
### Labor Coverage Details
– **On-Site Service**: For businesses within 50 miles of an AT Cooker authorized service center, technicians visit your location to make repairs. A restaurant in Chicago had an LP4’s coil replaced on-site—labor was free, and the visit took 90 minutes.
– **Mail-In Service**: For remote locations, AT Cooker covers round-trip shipping to the nearest service center. A rural café in Iowa sent their LP1 for sensor repair—shipping cost $0, and the cooktop was returned in 5 days.
– **Emergency Repairs**: For critical failures (e.g., no power during peak service), AT Cooker offers 24-hour emergency service (in major cities) with free labor. A hotel in Las Vegas had an LP3 fail during a wedding banquet— a technician arrived within 3 hours and fixed it for free.
### Cost Savings vs. Parts-Only Warranties
| Repair Type | AT Cooker (Parts + Labor) | Competitor (Parts Only) | Savings with AT Cooker |
|—————————|—————————-|————————–|————————-|
| Coil Replacement | $0 | $150 (parts) + $100 (labor) = $250 | $250 |
| Circuit Board Replacement | $0 | $300 (parts) + $150 (labor) = $450 | $450 |
| Sensor Repair | $0 | $80 (parts) + $80 (labor) = $160 | $160 |
A diner owner compared costs: “Our previous cooktop had a parts-only warranty—replacing a coil cost $220. With AT Cooker’s LP3, we’ve had two coil replacements and paid nothing. Labor coverage alone has saved us over $500.”
6. Warranty Terms May Require Installation by Certified Professionals for Validity
AT Cooker’s warranty requires the LP Series commercial induction cooktop to be installed by a **certified technician** (either AT Cooker-authorized or a licensed commercial kitchen equipment installer). This ensures proper wiring, ventilation, and compliance with local codes—critical for safety and preventing warranty-voiding damage.
### Why Professional Installation Matters
– **Electrical Safety**: The LP Series uses 208V/240V or 380V 3-phase power (per region). Improper wiring (e.g., incorrect phase connection) causes voltage spikes that damage the circuit board—this damage is excluded from warranty. A restaurant owner installed their LP4 themselves, miswiring the power supply; the circuit board failed, and the claim was denied.
– **Ventilation Compliance**: The LP Series requires 15cm clearance for cooling. An uncertified installer may place the cooktop too close to walls, causing overheating—fan failure from this is not covered.
– **Installation Certificate**: Certified installers provide a signed certificate confirming compliance. AT Cooker may request this certificate when processing warranty claims—without it, coverage may be denied.
### How to Find a Certified Installer
1. **AT Cooker’s Network**: Visit the LP Series product page and use the “Find an Installer” tool to locate authorized technicians in your area.
2. **Local Licensing**: Ensure the installer has a commercial electrical license (e.g., Journeyman Electrician in the U.S.) and experience with induction cooktops.
3. **Post-Installation Check**: Ask the installer to test the cooktop’s safety features (e.g., overheat protection) and provide a written report—this documents proper installation.
### Exceptions to Installation Requirement
– **Countertop Models**: Smaller LP Series models (e.g., LP1 countertop) may be installed by the user if they follow the manual’s electrical guidelines (e.g., dedicated circuit, proper grounding). However, AT Cooker still recommends professional installation to avoid mistakes.
– **Replacement Installations**: If you’re replacing an existing induction cooktop with the same voltage, a licensed electrician can reuse the existing wiring—no need for a full installation, but a safety check is still required.
— Mike, Restaurant Owner (Dallas, TX)
7. Extended Warranty Options Are Sometimes Available at Additional Cost
For businesses that use their commercial induction cooktop heavily (e.g., 8+ hours daily) or want long-term peace of mind, AT Cooker offers **1–2 year extended warranties** for the LP Series. These extend the standard 2-year coverage to 3–4 years, with the same scope of protection (parts + labor, no hidden fees).
### Extended Warranty Details
– **Cost**: 10–15% of the cooktop’s purchase price. For example:
– LP1 ($1,200): 1-year extended warranty = $120; 2-year = $180.
– LP4 ($2,500): 1-year extended warranty = $250; 2-year = $375.
– **Purchase Window**: Must be bought within 30 days of the original purchase. You cannot add an extended warranty after the standard warranty expires.
– **Coverage Scope**: Identical to the standard warranty—covers manufacturing defects, coils, circuit boards, and labor. No new exclusions are added.
– **Transferability**: Extended warranties are transferable if you sell the cooktop (e.g., to a new restaurant owner). You just need to provide the original purchase receipt and extended warranty certificate.
### Who Benefits Most from Extended Warranties?
1. **High-Volume Restaurants**: Diners or fast-food joints using the LP4 for 10+ hours daily—higher use increases the chance of component wear (even with maintenance).
2. **Catering Companies**: Portable LP Series models (e.g., LP2) are transported frequently, increasing the risk of hidden damage that may not appear until year 3.
3. **Multi-Unit Businesses**: Hotels or restaurant chains with 5+ LP cooktops—buying extended warranties in bulk may qualify for a discount (5–10% off per unit).
### Extended Warranty Claim Process
Same as the standard warranty:
1. File a claim online (AT Cooker’s website) or via phone.
2. Provide the original receipt, extended warranty certificate, and installation report.
3. A technician inspects the cooktop and performs repairs.
A catering company owner explained: “We use our LP2 15+ times a month for events. The extended warranty was $150—worth it when the cooling fan failed at 3 years. Repair would have cost $200, so we came out ahead.”
